Only about one-third of surveyed retailers plan to invest in self-checkout technology this year, significantly fewer than in 2025, according to an annual retail industry report. While...
My only complaint were the ones I experienced in Japanese konbini, which has you scan your purchases, but you had to wait until after payment to bag them. Once this really patient, wonderful local couple showed me what I was doing wrong, it was okay. But still an unfortunate hiccup in their process.
The worst one I’ve run into appeared to be cobbled together from two different systems that barely talked to each other. At some point the main unit passed control to the other without any indication it was doing so, or that different instructions would be appearing on the smaller, monochrome screen that never showed up on the main one and had to be followed before following the next step on the main screen (no audio cues for anything on the secondary screen either, as far as I could tell, so anyone with vision issues was SOL). I don’t know what the hell the designer of this monstrosity was thinking, and I don’t care to know, but my cat could have done better. It wasn’t impossible to figure out, but it required time and brain cells that I wouldn’t have needed at a manned checkout. (Name of the store withheld to protect the guilty, but it was a major North American chain.)
Weird brag to admit you can’t figure out the self-checkout and Fisher Price level UI that audibly shouts at you what to do next.
You mean you’ve never run into one that’s got buggy software or non-obvious broken hardware? Lucky.
My only complaint were the ones I experienced in Japanese konbini, which has you scan your purchases, but you had to wait until after payment to bag them. Once this really patient, wonderful local couple showed me what I was doing wrong, it was okay. But still an unfortunate hiccup in their process.
The worst one I’ve run into appeared to be cobbled together from two different systems that barely talked to each other. At some point the main unit passed control to the other without any indication it was doing so, or that different instructions would be appearing on the smaller, monochrome screen that never showed up on the main one and had to be followed before following the next step on the main screen (no audio cues for anything on the secondary screen either, as far as I could tell, so anyone with vision issues was SOL). I don’t know what the hell the designer of this monstrosity was thinking, and I don’t care to know, but my cat could have done better. It wasn’t impossible to figure out, but it required time and brain cells that I wouldn’t have needed at a manned checkout. (Name of the store withheld to protect the guilty, but it was a major North American chain.)