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“Now stop scrolling”
user keeps scrolling
“Seriously stop moving”
user scrolls faster
It is annoying but their ignorance and unwillingness to learn keeps me employed so I try not to complain too much about it. Plus, most of the people I help are generally appreciative and kind so that makes helping them feel like less of a chore. I can also shoot the shit with them for a little bit and break up the monotony in the day. Silver linings and all that
Listen here, buddy. That needs to be labeled “not safe for IT” because it gave me PTSD.
Apologies
I don’t use discord. Recently, I tried to get into a community server because what can you do.
They have a bot set up. You get access to an isolated channel and have to confirm you’ve read the rules by checking a checkbox, whatever good that does. People who use discord may know what I’m talking about.
For the life of me, I didn’t get that I have to click the emoji reaction to the post. I write software for a living. I know what reactions to posts are, but they were disabled. Clicking such an emoji to interact with it is a discord exclusive option, usually that opens a list of people who have reacted.
And holy shit was the “community support” dude a dick about it.Sometimes you just have to be patient with people. It might be the most obvious thing to you, and it’s just a blind spot for others, despite everything.
I have to regularly help my aging mother (and sometimes neighbors) with their phones. The damn thing of every manufacturer having their own Android version(s)/skin(s), and UI/UX designers changing the layout every new version of an app, makes me want to violently slap their collective faces with a large trout
How can she
/slap?The annoying part of this is that any good UX person will tell you not to keep changing things around, but they get overruled by MBAs and shareholders.
the newest feature MUST BE most obvious so the metrics make it look worthwhile.
The metrics are the most important thing, haven’t you gone to business school?
Literally the shutdown menu being replaced by that shitty ai menu on android. and no manufacturer can object to it cause its a google requirement for being allowed to ship the play store…
Pretty sure that’s copying a change Apple made first, turning the power button into an assistant button. Because adding another button for that, is obviously out of the question.
That ex0lains where that bullshit came from…
Last time I checked, both AnyDesk and RustDesk can remote access Android phones. You will need to set it up in person, because the install is too complicated for non-technical person.
You will need to set it up in person, because the install is too complicated for non-technical person.
but also because whatever you search for in the play store, you are lucky if the first result with big font and icon is not malware but just a competitor to what you actually wanted. and guess what will people install. outrageous.
also afaik rustdesk had an abuse problem and now you can only connect aftet a bigtech login… or with a custom server.
Imagine a world where everyone has some CLI for most of the stuff, even if alongside GUI
- How do I X?
- Ctrl+Alt+T and paste this.(Even though it’s not good for security)
You want not good for security? Just ssh into their machine and fix it from a terminal.
“I wrote it down and glued it to the screen and its not fixed. Do you even know how to do your job?”
This is what clickfix is based on.
Your clients knew how to use the mouse?!?
I had a guy who literally couldn’t use a mouse. Master’s Degree in electrical engineering, used to manage a department of 10 engineers.
Then he developed a glue huffing habit and ended up working for us…
Nightmare fuel
I asked a client to close all open windows and he literally stood up and shut all windows in his apartment. I’ve had heard that as a bad joke before, but i experienced it live during a support call.
Edit: another highlight was the client who answered the question what 56k modem she used with the words: “My modem is lit up and colorful.”
We had a ticket that escalated to a P1 because a key worker kept having trouble with MFA.
I took the escalation and went through the login process. They had configured phone call mfs which the robot would say “press # to confirm your access”.
They were pressing # on their computer keyboard.
<Picard facepalm>
The spread in knowledge between clients, and what we could actually accomplish with them was enormous. We had one client whose NT4.0 died completely during installation of a modem driver (wtf btw. But nowadays your antivirus company remotely kills your os).
We actually went along and helped him reinstall NT incl. everything network over the phone, and it went well. (Took a few hours tho, installation from 3.5" disks was never the fastest thing)
And then you had clients where making them focus enough on the action on the screen was nearly impossible, making the easiest things a 30 minute call.
I’ve had heard that as a bad joke before, but i experienced it live during a support call.
This reminds me of a turkish standup bit. Paraphrased :
You know we have these regional jokes about people from the north right? Well, I went to do a show there, and I didn’t realise that those jokes are actually events that happen there every day. While I was there, I ended up being in several of these jokes, and in one of them, I was the englishman! When we were trying to get back , I went up to an older gent and I said “uncle, do you know where the airport is” and he responded to me “the airplane airport?” No, there’s a ZEPPLIN that takes off from Rize every half an hour, direct to Istanbul!
And that’s why remote desktops became a standard in the desktop support industry.
And the scam industry. Previously the scammers had spent long hours on the phone with my father to get to his bank account (must have been frustrating that it’s usually empty), now he has anydesk and they can be more efficient. To bad because he enjoyed the attention.
Phone support in the 1990s was an absolute blast… 30 minutes round and around before “oh, NOW I understand what you’re trying to describe.”
You went past it, not you went passed it. Or you (just) went and passed it. Or you passed it.
And this is why I left IT. It was either gonna be an aneurysm or a bullet. The meme about tech workers leaving to become farmers is a legit path, my fellow IT workers.
It was a mainframe programmer I knew who left to drive a public bus
EXACT CHANGE ONLY!!!
Past*
Remote control is the way to solve this. Non-technical people are not good input devices
and then they get angry and bitch about you being rude, unhelpful and how you “didn’t know how to fix the problem”.
Too many letters. Ain’t nobody going to count them. Wouldn’t surprise me if that were a reason people didn’t post 😄
True. Should rename to i7t12
The thing I learned from help desk was a profiency at mastering the mute button.
