Only about one-third of surveyed retailers plan to invest in self-checkout technology this year, significantly fewer than in 2025, according to an annual retail industry report. While...
Conversely, my local Sam’s club is doubling down, but…weirdly. They changed the layout of the self checkouts, and then removed several normal lanes so there’s only 2 normal lanes at all.
Here, Sam’s is frequented most by older folks who hate self checkout. It was an incredibly stupid move.
Sam’s in many locations has the thing where you scan items (by phone camera) in real time in the app as you place them in your cart. This is a way better experience because you pay by credit card in the app, then walk straight out of the store.
There’s literally no point to going through a normal lane at Sams, unless you’re buying a gift card that can’t be activated in the app purchase.
Conversely, my local Sam’s club is doubling down, but…weirdly. They changed the layout of the self checkouts, and then removed several normal lanes so there’s only 2 normal lanes at all. Here, Sam’s is frequented most by older folks who hate self checkout. It was an incredibly stupid move.
Sam’s in many locations has the thing where you scan items (by phone camera) in real time in the app as you place them in your cart. This is a way better experience because you pay by credit card in the app, then walk straight out of the store.
There’s literally no point to going through a normal lane at Sams, unless you’re buying a gift card that can’t be activated in the app purchase.
We have it but I’m on my partner’s parents membership so I just gotta carry the barcode around instead.