WYGIWYG
It was less worrisome back then. The cost to have someone listen to and transcribe your conversations was quite high. They’d really have to want to go after someone to do it.
Now, turning voice conversations into searchable text is nearly free.
There is, who knows if thye’re using it. They support both. Enterprise office types generall prefer apps even to the detriment of the data itself.
It’s hard to get people to move from what they know and use to something else. If you moved them to Google, they’d say it’s shit. Same for Zoom. They all do some stuff better than others.
Element is perfectly servicable. They’re using Element Pro which is billing itself as built for government. The first problem is they called it pro, which sets expectations higher than they should be. It’s not going to make them go WOW this is so much better at first glance.
Trying to onboard a gigantic number of people is going to be difficult for a system that doesn’t already have a gigantic number of people on it. I can only imagine how rough the system is at the moment, but it’ll work out.
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Part of the problem is there’s a lot less to it than it feels like there is. The analogies we use to teach to non-tech people don’t quite match up.
It’s simply a structured way to log in and send messages back and forth.
You can use it to stitch together forums, link shares, social media, video sharing, or image sharing sites.
But we really don’t bind things together all that tightly. At best you can follow someone on pixelfed or mastodon. Since there’s truly no minimum wiring, a lot of services don’t even really fully communicate with each other. So we end up mostly with mastodon <-> mastodon links and lemmy->piefed<-lemmy links.